Board Thread:General Discussion/@comment-24821496-20151113025251

If you have wondered why people say the name of someone who is currently "Away", it is because they are "pinged" by their name being said. That is, they hear a sound even if they are not active in the chat. This is because of something we have installed called "Chathacks". You can activate this by clicking on the "Options" button above the Psi Wikia banner in the chat, and checking the box that says to enable it. To set your pings, hover over "Ping phrases" in the top left corner of the chat window. After each phrase you want to be pinged by, press "Enter" (creating a new line). Now you will hear a sound whenever those phrases are said, and the text that caused this to happen will be highlighted in red.

This does not occur if it is said inside of a private message. You also do not get pinged if you are sent a private message. Therefore, to ping someone, you must say their ping phrase in the main chat. They must also have Chathacks enabled.

This leads into the next subject, which is contacting staff in case of a problem that is occuring.

If an argument occurs or there is a spammer, there generally is a chat moderator sitting in the chatroom. Sometimes, however, they may be away and may not hear the ping or may have their sound off. In this case, you can send them a message on their message wall and they should receive an e-mail. Below is a list of all chat moderators (linked to their message wall):

Asddsa2007

Rushontherun

Divinity06

SuperEliteJordan

Should something happen in the chatroom, first try to ping a chat moderator inside the chatroom. If there is not one there, message a moderator on their wall. In the message, briefly describe the problem (more than just "there's a problem on chat"). If there is no response within a reasonable amount of time (or if the issue is abhorrantly bad), message another. If no chat moderator comes online, the next step is to contact Gacsam, an administrator. If he is not available, then message me on my wall.

If I am in the chat and am not responding, send me a message on my wall as I will get an email.

I generally respond to message wall comments within 15 minutes of receiving them, but that's if I am not actively involved with doing other things. You can find my Skype and e-mail address on my profile page. You can find other staff member's profile pages on the staff list page, or by going to their message wall above and clicking on the "Profile" link.

Hopefully this has explained how pings worked in the chat well and how to contact the staff for any problems in the chatroom. If you have any questions, please list them below. 